FAQs
FAQs
General Information
What does “Research Use Only (RUO)” mean?
Products labeled as Research Use Only are intended strictly for laboratory research and nscientific study. They are not approved for human or veterinary use, and must not be used or consumption or clinical purposes.
Are your products legal in the UK?
Most RUO products are legal to sell and possess for research purposes only in the UK. However, it is the customer’s responsibility to ensure compliance with local laws and regulations before purchasing.
Who can purchase these products?
Our products are intended for:
- Qualified researchers
- Laboratories
- Educational institutions
By purchasing, you confirm that you are using the products strictly for legitimate research
purposes.
Product Quality & Storage
How is product quality ensured?
We source products from vetted manufacturers and often provide:
- Batch testing
- Certificates of Analysis (COA)
- Purity data (e.g., HPLC, MS)
What is a Certificate of Analysis (COA)?
A COA is a document that verifies:
- Product identity
- Purity levels
- Testing methods used
This ensures transparency and research reliability.
How should peptides be stored?
General guidelines:
- Store lyophilised (powder) peptides at -20°C for long-term storage
- Refrigerate (2–8°C) for short-term use
- Avoid repeated freeze-thaw cycles
- Protect from light and moisture
What is the shelf life of your products?
- Lyophilised peptides: typically 12–24 months when stored correctly
- Reconstituted solutions: usually a few days to weeks, depending on conditions
Ordering & Payment
What payment methods do you accept?
Common options include:
- Bank transfer
- Cryptocurrency (e.g., Bitcoin)
- Debit/credit cards (on some platforms)
Is my payment secure?
We use encrypted payment systems where applicable. Cryptocurrency payments offer additional privacy but are non-reversible.
Can I modify or cancel my order?
Orders can sometimes be modified or cancelled before dispatch. Contact support as soon as possible.
Shipping & Delivery
Do you ship within the UK and internationally?
Yes, most suppliers ship:
- Across the UK
- To selected international destinations
Shipping availability depends on local regulations.
How long does delivery take?
Typical delivery times:
- UK: 1–3 working days
- Europe: 3–7 working days
- International: 5–14 working days
Can I modify or cancel my order?
Orders can sometimes be modified or cancelled before dispatch. Contact support as soon as possible.
Is shipping discreet?
Yes. Orders are typically shipped in plain, unbranded packaging to ensure privacy.
Will I receive tracking information?
Safety & Usage
Can these products be used for human consumption?
No. All products are strictly not for human consumption and are sold for research purposes only.
Do you provide dosage information?
No. As RUO products, no dosage or administration guidance is provided.
What safety precautions should be taken?
When handling research compounds:
- Use appropriate PPE (gloves, lab coat, eye protection)
- Work in a controlled laboratory environment
- Follow standard chemical handling protocols
Returns & Refunds
Do you accept returns?
Due to the nature of these products, returns are generally not accepted unless:
- The item is defective
- The wrong product was supplied
What if my order arrives damaged?
Contact support within 24–48 hours with:
- Photos of the package
- Order details
We will assess and resolve the issue promptly.
Privacy & Compliance
Is my personal information kept confidential?
Yes. Customer data is handled in accordance with privacy laws and is not shared with third parties without consent.
Do you comply with UK regulations?
Still have questions?
If you need further assistance, please contact our support team. We aim to respond within 24 hours.
Take off pages from footer
Help & Support
Wholesale
Help & Support (under My account)
Technical Blog
Research Hub (unless it can link up with the knowledge and applications sections)
Quality and testing can link to the quality control page ?
CoA links to the CoA page